UCLA Media Lab / VideoFurnace FAQ

While we do our best to make these materials available as quickly as possible, it is important to understand that it takes as long to encode a program as it does to watch it--an hour long program will take an hour to encode.  Video links are typically completed within a few days of the request.  In order to provide equal access, the physical media will and must also be available for reserve viewing in the Media Lab. 

To request Video Furnace services please call the Instructional Media Collections & Services office at (310) 825-0755.   

Frequently Asked Questions:

I clicked on the link, but nothing happened?

The player application that launches when you click the link can take up to 30 seconds to launch, allow some time before clicking again or going to another page.

Clicking a link multiple times will only cause it to attempt to load multiple players and will increase the wait time

The player will sometimes load BEHIND your current window, so be aware and maybe minimize your main window.

Does this service work off-campus?

No, the streaming media is meant for on-campus networks only. The media should be available via any network connection on-campus, the dorms and the classrooms, including wireless networks, but off-campus, while it may work, in certain circumstances, is not supported nor recommended.

Will my older computer support the IP video service?

A computer must meet certain minimum system requirements. If your system does not meet these requirements, the service may perform less than desired or not at all. The minimum system requirements to view each service are listed below:

- Windows 98/2000/XP: Intel Pentium III 500MHz CPU or greater Current Java Virtual Machine or Sun JRE 1.4.1 Netscape Communicator or Internet Explorer 6.0 or higher

- Mac OS X 10.1.5: Power PC G3 700MHz or G4 400 MHz or greater OpenGL-capable video card (ATI Rage 128 or Radeon, any nVidia card) Internet Explorer 5.0 or higher, or Netscape Communicator 7.0

- RedHat (Intel) Linux 7.3: Intel Pentium III 500MHz CPU or greater 24-bit graphics enabled Properly configured and enabled audio card/module Mozilla v0.9.9/v1.2a with Java Plug-in (i.e., v1.4.1)

In all cases, the client computer must have network access and a recent Java run-time environment, in most cases available at http://java.sun.com .

For more information, see the detailed instructions

If your problem was not addressed in the FAQ above or the detailed instructions, please email the Media Lab at medialab@ucla.edu for assistance